Cakewaala understands that circumstances may arise where you need to cancel your order. However, please note that all our cakes are customized and perishable, making it difficult for us to offer refunds on the same day of cancellation.
· To ensure a smooth cancellation process, we kindly request that you provide us with a 1-day prior notice for regular cakes and a 2-day prior notice for Large or Special Cakes. A refund charge of 5% per order will be applicable.
· If you wish to cancel your order, please send an email to cakewaalallp@gmail.com with the subject line “Cancellation Request.” In the email, kindly provide the following details:
- Order ID
- Reasons for Cancellation
· Cakewaala will process the refund to the same card, account, or payment medium used for the initial payment in case of cancellation.
· We aim to make all refunds within 2-3 working days from the date of cancellation.
· Cakewaala reserves the right to change, cancel, refund, or offer alternative options at our discretion.
We strive to provide our customers with the best service possible. However, due to the nature of our products, we appreciate your understanding regarding our cancellation and refund policy.
Should you have any further inquiries or concerns, please do not hesitate to contact us at cakewaalallp@gmail.com.